top of page

Crisis Advocate

Crisis Advocate Essential Functions:

  • Provides trauma-informed care practices into service provision for all clients

  • Answers crisis line, provides referrals, and completes database entry

  • Complete intake and discharge paperwork with shelter residents.

  • Provides advocacy to clients and offers support to their case plan.

  • Maintain accurate database records for all hotline call and client interactions. May also include data from weekday shifts

  • Supports case management plan by offering advocacy and resources, and acts as a mentor to families in shelter with everyday life skills. (Ex. parenting, nutrition, daily routine, cleaning, organizing, etc...)

  • Facilitate evening house meetings on Wednesday and Sunday

  • Complete security walk and checklist every shift

  • Supports the shelter environment by assisting with general household organization and cleaning. Including; stores and organizes donated items, cleans spaces and stocks supplies throughout facility (shelter, restrooms, storage areas and general office area)

  • Complete Daily Shift assignments which could include clerical projects, mailings, copying, etc…

  • Provide verbal update to Supervisor or Advocate in Supervisor’s absence at the end of each shift

  • Attends monthly all staff meeting, monthly shelter team meeting, and updates with Shelter Manager/Supervisor

  • Supports and attends all FRIENDS special events and functions.

  • Represents FRIENDS in a positive manner.

  • Other duties as assigned.

Additional Info:

Position is primarily 3rd shift. 8pm – 8am and requires overnight, weekend, and holiday hours.  The overnight 12-hour shift will include a resting period from 12:00 midnight to 6:00am. During the resting period staff will still be responsible for hotline calls and any needs of Shelter Residents. There is only one staff member on-duty during the over-night shift.

Minimum Knowledge, Skills and Abilities Required:

High school diploma or HSED but college level degree (AAS, BA/BS, MA/MSW) would be preferred.

Strongly Prefer knowledge of domestic violence, sexual assault, crisis intervention, and the trauma-informed service provision framework. Willing to train someone with strong communication, counseling, crisis management background.


Excellent communication skills; cultural competence and the ability to interact with diverse populations.


Ability to maintain the highest level of confidentiality.


Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner.

Ability to work flexible hours.


Maintains a high degree of professionalism with sound judgment.


Ability to work well in a team or independent environment.


Working knowledge of all Microsoft Office products.

Valid driver’s license.


Working Conditions: 

Normal office environment. 

Must be able to lift and carry a minimum of 30 pounds. 

Work schedule includes evening, weekend, and holiday hours

Job Type: Full-time

Pay: From $16.00 per hour


  • Dental insurance

  • Employee assistance program

  • Health insurance

  • Life insurance

  • Paid time off

  • Retirement plan

  • Vision insurance

bottom of page