Crisis Advocate

General Summary:

Supports the shelter environment by assisting with general household organization and cleaning, and client advocacy through crisis intervention and on-going support. 

Part time at 48 hours per 2 week period.


Any overnight shifts are worked awake – no sleeping is permitted – and only one staff is present during shifts. The crisis Line and shelter operate 24/7/365.


Essential Functions:

  • Provides trauma-informed care practices into service provision for all clients.

  • Answer crisis line and provides referrals

  • Complete intake and discharge paperwork with shelter residents.

  • Maintain accurate database records for all hotline call and client interactions. May also include data from weekday shifts


  • Supports case management plan by offering advocacy and resources, and acts as a mentor to families in shelter with everyday life skills. (ex. parenting, nutrition, daily routine, cleaning, organizing, etc...)

  • Facilitate evening house meetings on Wednesday and Sunday

  • Provide verbal update to Supervisor or Advocate in Supervisor’s absence at the end of each shift.


  • Maintains clean and organized facility (shelter, restrooms, storage areas and general office area).

  • Stores and organizes donated items.

  • Complete security walk and checklist every shift.

  • Complete Daily Shift assignments which could include clerical projects, mailings, copying, etc…


  • Attends monthly CA and All-Staff Meetings.

  • Assists with preparation and execution of special projects/events.

  • Represents FRIENDS in a positive manner.

  • Other duties as assigned


Minimum Knowledge, Skills and Abilities Required:

  • Requires high school diploma or HSED.

  • Willing to train. Prefer knowledge of domestic violence, sexual assault, and crisis intervention.

  • Excellent communication skills; cultural competence and the ability to interact with diverse populations.  Ability to maintain the highest level of confidentiality and sound judgment.

  • Organizational skills to manage a variety of diversified tasks in a timely manner.

  • Ability to work well in a team or independent environment.

  • Working knowledge of all Microsoft Office products. 

  • Valid driver’s license OR reliable transportation.


Working Conditions:

  • Work schedule may include some evening, weekend, and holiday hours.

  • Normal office environment.

  • Must be able to lift and carry a minimum of 30 pounds.



  • Paid Personal Time

  • Self-Care Reimbursable stipend

Hourly Rate:

$15.53 per hour

*Time and a half hourly pay on holidays and overtime worked