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Fill-In Crisis Advocate

General Summary:

Provides advocacy to clients and offers support to their case plan. Supports the shelter environment and residents needs. Assists with general household organization and cleaning.

Position requires overnight, weekend, and holiday hours.  Shifts are awake – no sleeping is permitted – and only one staff is present during shifts.


Essential Functions:

  • Provides trauma-informed care practices into service provision for all clients

  • Answers crisis line, provides referrals, and completes database entry

  • Complete intake and discharge paperwork with shelter residents.

  • Maintain accurate database records for all hotline call and client interactions. May also include data from weekday shifts

  • Supports case management plan by offering advocacy and resources, and acts as a mentor to families in shelter with everyday life skills. (ex. parenting, nutrition, daily routine, cleaning, organizing, etc...)

  • Facilitate evening house meetings on Wednesday and Sunday

  • Provide verbal update to Supervisor or Advocate in Supervisor’s absence at the end of each shift.

  • Maintains clean and organized facility (shelter, restrooms, storage areas and general office area).

  • Stores and organizes donated items.

  • Complete security walk and checklist every shift.

  • Complete Daily Shift assignments which could include clerical projects, mailings, copying, etc…

  • Attends monthly all staff meeting, bi-weekly coordinator meetings, and weekly updates with Associate Director.

  • Supports and attends all FRIENDS special events and functions.

  • Represents FRIENDS in a positive manner.

  • Other duties as assigned.

Minimum Knowledge, Skills and Abilities Required:

  • Requires high school diploma or HSED.

  • Willing to train. Prefer knowledge of domestic violence, sexual assault, crisis intervention, and the trauma-informed service provision framework.

  • Excellent communication skills; cultural competence and the ability to interact with diverse populations.  Ability to maintain the highest level of confidentiality.

  • Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner.

  • Ability to work flexible hours.

  • Maintains a high degree of professionalism with sound judgment.

  • Ability to work well in a team or independent environment.

  • Working knowledge of all Microsoft Office products. 

  • Valid driver’s license.


Working Conditions:

  • Work schedule may include some evening, weekend, and holiday hours.

  • Normal office environment.

  • Must be able to lift and carry a minimum of 30 pounds.

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