Shelter Manager

General Summary:

Supervises Crisis Advocate staff, Manages shelter program, and provides Case Management services to all shelter residents. Shares 24/7 on-call responsibility with Shelter Advocate (SA).


$42,000 - $45,000


Essential Functions:

  • Supervises Crisis Advocates including recruitment and training, assigning nightly tasks, shift updates, periodic audit of client files and Osnium, and performance evaluations.

  • Responsible for assigning Crisis Advocate schedule, responding to on-call rotations on a weekly basis rotating with SA, including coverage when Crisis Advocate calls in sick or is unable to be at shelter for assigned shift.

  • Facilitates monthly Crisis Advocate staff meeting.

  • First point of contact, when on-call, for shelter assessment process and approval.

  • Develop case plan with shelter residents. Provides case management, and oversees life skills direction (budgeting, parenting, household routine and management, time management).

  • Completes Rapid Rehousing assessment and maintains Non-Wisp list with the guidance from Family Promise.

  • Responds to requests for the Safe At Home Program.

  • Oversee shelter environment including communal living dynamics.

  • Continues program development to ensure inclusivity and implementation of best practices.

  • Conducts monthly HIC and HMIS (HUD) report, ESG shelter form, and required Outcomes (excel). Participates in bi-annual PIT survey.

  • Answers crisis line, provides referrals, and completes database entry

  • Provides trauma-informed care practices into service provision for all clients.

  • Attends monthly all staff meeting, bi-weekly coordinator meetings, weekly updates with the Associate Director, and monthly shelter team meetings.

  • Actively participate on assigned community committees and meetings.

  • Supports and attends all FRIENDS special events and functions including internal committees.

  • Represents FRIENDS in a positive manner.

  • Other duties as assigned.


Minimum Knowledge, Skills and Abilities Required:

  • Requires a level of knowledge acquired through the completion of a bachelor’s degree in Human Services or related field, OR a combination of relevant education and employment.

  • Prior work experience with supervision experience; and experience in providing direct services to victims of domestic violence or sexual assault. Shelter experience preferred.

  • Excellent communication skills; cultural competence and the ability to interact with diverse populations. Ability to maintain the highest level of confidentiality.

  • Knowledge of domestic violence, sexual assault, and the trauma-informed service provision framework.

  • Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner.

  • Ability to work flexible hours including nights, weekends, and holidays.

  • Maintains a high degree of professionalism with sound judgment.

  • Ability to work well in a team or independent environment.

  • Working knowledge of all Microsoft Office products.

  • Valid driver’s license and reliable transportation.


Working Conditions:

  • Normal office environment.

  • Must be able to lift and carry a minimum of 30 pounds.

  • Work schedule may include some evening and weekend hours.


  • Dental Insurance

  • Disability Insurance

  • Health Insurance

  • Life Insurance

  • Paid Time Off

  • Retirement Plan

  • Vision Insurance

  • Long-term disability

  • AD&D

  • Annual Self-Care Stipend


  • 8 Hour Shift

  • Day shift

  • Night Shift

  • On Call


  • Supervising: 2 years (Preferred)