General Summary:

Supervises Crisis Advocate staff, Manages shelter program, and provides Case Management services to all shelter residents. Shares 24/7 on-call responsibility with Shelter Advocate (SA).

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Salary:

$42,000 - $45,000

 

Essential Functions:

• Supervises Crisis Advocates including recruitment and training, assigning nightly tasks, shift updates, periodic audit of client files and Osnium, and performance evaluations.

• Responsible for assigning Crisis Advocate schedule, responding to on-call rotations on a weekly basis rotating with SA, including coverage when Crisis Advocate calls in sick or is unable to be at shelter for assigned shift.

• Facilitates monthly Crisis Advocate staff meeting.

• First point of contact, when on-call, for shelter assessment process and approval.

• Develop case plan with shelter residents. Provides case management, and oversees life skills direction (budgeting, parenting, household routine and management, time management).

• Completes Rapid Rehousing assessment and maintains Non-Wisp list with the guidance from Family Promise.

• Responds to requests for the Safe At Home Program.

• Oversee shelter environment including communal living dynamics.

• Continues program development to ensure inclusivity and implementation of best practices.

• Conducts monthly HIC and HMIS (HUD) report, ESG shelter form, and required Outcomes (excel). Participates in bi-annual PIT survey.

• Answers crisis line, provides referrals, and completes database entry

• Provides trauma-informed care practices into service provision for all clients.

• Attends monthly all staff meeting, bi-weekly coordinator meetings, weekly updates with the Associate Director, and monthly shelter team meetings.

• Actively participate on assigned community committees and meetings.

• Supports and attends all FRIENDS special events and functions including internal committees.

• Represents FRIENDS in a positive manner.

• Other duties as assigned.

 

Minimum Knowledge, Skills and Abilities Required:

• Requires a level of knowledge acquired through the completion of a bachelor’s degree in Human Services or related field, OR a combination of relevant education and employment.

• Prior work experience with supervision experience; and experience in providing direct services to victims of domestic violence or sexual assault. Shelter experience preferred.

• Excellent communication skills; cultural competence and the ability to interact with diverse populations. Ability to maintain the highest level of confidentiality.

• Knowledge of domestic violence, sexual assault, and the trauma-informed service provision framework.

• Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner.

• Ability to work flexible hours including nights, weekends, and holidays.

• Maintains a high degree of professionalism with sound judgment.

• Ability to work well in a team or independent environment.

• Working knowledge of all Microsoft Office products.

• Valid driver’s license and reliable transportation.

 

Working Conditions:

• Normal office environment.

• Must be able to lift and carry a minimum of 30 pounds.

• Work schedule may include some evening and weekend hours.

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Benefits:

• Dental Insurance

• Disability Insurance

• Health Insurance

• Life Insurance

• Paid Time Off

• Retirement Plan

• Vision Insurance

• Long-term disability

• AD&D

• Annual Self-Care Stipend

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Schedule:

• 8 Hour Shift

• Day shift

• Night Shift

• On Call

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Experience:

• Supervising: 2 years (Preferred)